Refund & Cancellation Policy

Fee Refunds

Once enrolled, the student has entered into an agreement with Greencap that they will complete their studies and will pay the full amount of course fees applicable whether they complete their studies or not.

If a student decides to cancel their course within five business days of initial payment, a refund may be approved provided that the student has not commenced their studies, and Greencap has been notified within the five business day period. All refunds made will exclude a $33 administration fee which is not refundable under any circumstances.

Please note: changing your mind about the course, changing jobs, losing your job, changed circumstances, being too busy or moving to a new house are not considered grounds for a refund. In these circumstances, Greencap may grant students a deferment of their course, but no refund will be granted. Deferments are at no cost to the student, but this will be assessed on a case-by-case basis.

Refunds will only be provided to students in extenuating circumstances. For example, serious illness or other health conditions, crisis situations or other forms of hardship. These will be assessed on a case-by-case basis.  This policy applies to all students regardless of whether they pay upfront or on account.

Where a student has left the business or the employer wants to transfer the enrolment to another person an administration fee of $33 may apply.

To apply for a refund or transfer enrolment to a third party , the student (person who made the booking) must place the request in writing (an email will be sufficient, please send to [email protected]). Greencap will respond to your request within three business days. If applicable students will receive their refund within seven business days of approval.

Face-to-Face Training
For face to face courses a student will be eligible for a full refund if they withdraw five business days prior to the course commencement. Within five business days of a course, students who withdraw will not be eligible for a refund. They can transfer the course to another date or transfer the course to another person. Where Greencap cancels a course, students will be provided a full fee refund.

Corporate face to face courses will incur a cost of 50% of the courses fee if the course is cancelled by the client within 10 business days prior to the course commencement. Cancellation within five business days of a course, the corporation will not be eligible for a refund. Where a course rescheduled to another date the corporation will be charged for any expenses incurred  such as travel and accommodation that cannot be recouped.  In this case the cost would be $55 plus  of the unrecovered costs   Where Greencap cancels a course, students will be provided a full fee refund.

All prices quoted above included GST